For installers
The job arrives specified
Every Duneair job comes to you surveyed, sized and drawn — the unit chosen, the placement agreed with the customer in writing, the pipe route decided and the noise calculation already done. You are not quoting, not designing, and not managing the customer. You are fitting.
Why any of this exists
Duneair started because of a fortnight in June. A house nobody could sleep in, every installer within fifty miles booked into September, and the handful who could quote all wanting to put a white box at ceiling height in the corner of a bedroom with trunking down the wall — because that was the fastest way to do it.
That is not a criticism of the fitters. It is what happens when the survey, the drawing and the customer conversation are unpaid work squeezed around paid work. Nobody has ninety minutes to spend on placement when the quote might not land.
So we do that part, and pay for it out of the price. By the time a job reaches you, somebody has already been through the sizing, run the noise calculation, drawn the room, offered the customer two or three positions and got the one they chose signed off in writing.
What you get
The parts of a job that usually eat the day, done before it reaches you.
A spec, not a phone call
Room-by-room sizing, the MCS 020(a) noise calculation, and a Room Study the customer has already signed off. You know what you are fitting and where before you load the van.
The placement is already agreed
The single biggest cause of an argument on the day is where the thing goes. That conversation has happened, in writing, before you arrive. If it can't be fitted as drawn, you ring the office rather than improvising.
No selling, no quoting, no chasing
The customer has paid before the job reaches you. You are not carrying a price list, not discounting, and not waiting on somebody to make their mind up.
Paid per job, on agreed terms
A fee per job, agreed up front and shown against every job in your portal along with its payment status. No retentions and no deductions we haven't told you about.
Offer, accept, spec, fit, invoiced
Five steps, and you only ever have to think about two of them.
An offer, on your phone
Postcode, date and the fee. That is all you see at this point, and it is all you need to decide — no customer details until you've said yes, because they haven't agreed to be given to somebody who might decline.
You accept or you don't
Declining costs you nothing and counts against nothing. We would far rather you turned down a Tuesday you can't do than took it and moved it.
Then you get everything
The full spec: room-by-room sizing, the unit, the pipe route, access notes, and the Room Study the customer has already signed off. Plus their contact details, because now you're going to their house.
You fit it and photograph it
Completion evidence goes up from the portal, on site — nameplate, charge weight, the finished install. It's built for a phone on a bad connection, and it queues if the signal drops.
It's invoiced automatically
Valid completion moves the job to invoiced and tells the office. You don't raise anything, chase anything, or wonder whether it landed — the fee and its payment status sit against the job in your portal.
- Step 1
An offer, on your phone
Postcode, date and the fee. That is all you see at this point, and it is all you need to decide — no customer details until you've said yes, because they haven't agreed to be given to somebody who might decline.
- Step 2
You accept or you don't
Declining costs you nothing and counts against nothing. We would far rather you turned down a Tuesday you can't do than took it and moved it.
- Step 3
Then you get everything
The full spec: room-by-room sizing, the unit, the pipe route, access notes, and the Room Study the customer has already signed off. Plus their contact details, because now you're going to their house.
- Step 4
You fit it and photograph it
Completion evidence goes up from the portal, on site — nameplate, charge weight, the finished install. It's built for a phone on a bad connection, and it queues if the signal drops.
- Step 5
It's invoiced automatically
Valid completion moves the job to invoiced and tells the office. You don't raise anything, chase anything, or wonder whether it landed — the fee and its payment status sit against the job in your portal.
What the work looks like
A single room
One day
A multi-split
Two days
Concealed trunking
Most jobs
- A single room
- One day — One indoor head, one condenser, standard 3m run
- A multi-split
- Two days — One outdoor unit, two to four heads
- Concealed trunking
- Most jobs — Boxed in and painted to match — included, not an add-on
- Placement decisions
- None — Already made, drawn and agreed before you arrive
What we need from you
Two of these are legal requirements and two are how the brand survives contact with a customer's house. All four are non-negotiable.
F-Gas certification
Category I, in date, and it stays in date. The portal blocks job assignment the moment a certificate expires — that is a legal requirement about evidence existing in advance of supply, not an administrative preference.
REFCOM registration and public liability insurance
Both current, both uploaded, both checked the same way.
You fit it as drawn
If the Room Study can't be followed, that is a call to the office before anything is drilled. Never an improvised position — the drawing is what the customer agreed to.
You leave it as you found it
Dust sheets down before anything comes out of the van, shoes off upstairs, vacuum before you leave. You are the only person from this company the customer will ever meet.
Before you get in touch
Four things worth knowing, because finding them out later would waste your time and ours.
Worth knowing
- We are new. There is no back catalogue of work to show you and no volume promise attached to this.
- The standard is higher than a fixed-price install, and it takes longer. Concealed trunking boxed in and painted is not an add-on here, it is most jobs.
- Everything is evidenced. Photographs of the finished install, certificates on the day, and a completion record — because the customer was promised all three.
- If it goes wrong we would far rather hear it from you the same day than read it in a review.
What we won't do
- Ask you to sell, quote or handle a price conversation
- Send you to a job without a survey and a signed-off Room Study
- Change the spec on the day without telling you first
- Hold back your fee against something we didn't agree up front
We are not trying to replace you
Most independent installers are better at the physical job than any platform will ever be. What they usually don’t have is somebody doing the survey, the drawing, the noise calculation and the customer conversation before the van arrives — because that work is unpaid and it takes hours.
That is the whole of what we do. You keep your own customers, your own rates and your own diary. We bring the jobs where the design work is already finished.
